18 Nov 21

5 A’s of mistakes

I heard some very good advice about how to deal with mistakes you've made on this podcast with Danny Meyer. He works in the hospitality industry, so making sure your mistakes are handled with grace is important so that guests come back and don't spread the word in a negative way.

If you've made an honest mistake:

  • Awareness
  • Acknowledgement
  • Apologize
  • Act to fix it
  • Additional generosity - Ask yourself: if someone had made this mistake on me, what would I like them to do to make me feel better?

When someone tells the story, you want them to tell it positively. It's not the mistake itself that should become the story, but how you've handled it.


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