31 Aug 21
Twitter Inc.

Designing and building Community Notes @ Twitter

I joined Twitter in 2020 to work on a nascent project called Community Notes: An experiment to allows users to add context to Tweets they find misleading. It's a crowdsourced, open-source fact-checking system that aims to help people make more informed decisions about what they see on Twitter.

This has been one of the most impactful, fulfilling and challenging projects I've ever worked on, and I have the privilege to share this experience with some of the smartest, kindest, and most talented people I've ever met.

I have been the design lead for Community Notes since the beginning, and I've had the opportunity to work on every aspect of the product, from research with contributors, community-building and support, the product design iself, comms, and writing code.

Some of my favorite modals out of hundreds of screens designed over the years

During these years, through multiple leadership and strategy changes, our team has had the privilege to remain focused and independent, which has allowed us to go from a moonshot idea to a global product that is now adding helpful context to the public conversation.

Community Notes system diagram, circa Jul 2023

Case study

For deep dive on Community Notes, watch or read the transcript of my IXDA Interaction 23 talk.

Project Journal

Instead of writing up a case study, as this is very much an ongoing project, I've decided to keep a journal of product features, changes, and annonucements I've worked on, and I'll be updating this page as we go.


This website was built using Obsidian, Eleventy and Vercel.
The text is set in Untitled by Klim Type Co.